How do I activate my SIM?

If you've received your SIM in the mail, it's ready to activate!

To activate your SIM, simply head to our website and click on the activate button at the top of the page next to the little rocket. Here you'll just need to give us a few details and we can get started. Alternatively, you can give us a ring and we'll guide you through the activation process.

If you're transferring your number from another provider, we'll need to confirm your association with the number you're trying to bring to Moose by sending you a confirmation SMS to the number in question, so it's important to keep your old SIM handy to receive this message and send it back to us.

If you're unable to send this message back using that specific number, you can call our customer service line and read out the code instead.

Once we've received that confirmation code back from you, your number transfer process will begin.

Please see the processing times below in regards to a number transfer:

• Telstra and their service providers, 1 - 4 Hours
• Vodafone and their service providers, 1 - 4 Hours
• Optus and their service providers, 1 - 4 Hours
• New Numbers, 1 - 4 Hours

Activation requests need to be made between 9am to 5pm, Monday to Saturday, for the above transfer times to apply. Any requests outside these hours will be actioned at 9am on the following day.

Note: These processing times are an estimate only as network outages can cause delays.