A PUK code or 'Personal Unlocking Code' is a security feature on mobile devices that protects your SIM card data. The PUK code is unique to your SIM card and is required when a SIM card pin code has been entered incorrectly several times. To access your PUK code, please submit a ticket on our website or contact our friendly customer service team.
Once you have received your PUK code, here's a guide on what to do:
Enter the PUK code into your device
Enter a new PIN into your device
Verify your new PIN
Your device should now be unlocked
Important! If you incorrectly enter your PUK code 3 times, your SIM card will be automatically wiped and will need to be replaced.