Both my old SIM and my new Moose SIM are not working. What do I do?

Firstly try turning your device off and on with your new Moose sim card inserted, this is sometimes needed to finalize the connection process on the Optus network.

Secondly your phone could be network locked if it was previously on the Telstra or Vodafone networks you can unlock your phone by completing the steps on the following links. 

TELSTRA Phone Unlock

VODAFONE Phone Unlock

Lastly you may be in an area without please click on the link below to check if this may be an issue, this however is very rare.

Optus Coverage Map

Please Contact US if none of the above resolve the issue.