How do I reset the network settings on my phone?

Please see the steps below for both iPhone and Android phones and follow the instructions to reset your network settings:

IPHONE

Go to Settings > General > Reset > Reset Network Settings. This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you've used before.

ANDROID

1. From the Home screen, navigate: Apps icon > Settings > Backup and reset.
2. Tap Reset network settings.
3. Tap RESET SETTINGS.

IPAD

If you are using one of our SIMs in an iPad, go to Settings > Mobile> Mobile Data Network

Then change both the 'mobile data' and 'personal hotspot' APNs to yesinternet leaving the 'username' and 'password' fields blank.