The excess data rate with Moose Mobile is $9 per GB and charged in KB increments, so if you go over your data by 100 MB you will pay 88 cents of excess. We allow our customers to go over their data by approximately 5GB before your service will be barred. If your service is barred at this, simply call customer service on (07) 3193 9400 and pay the current excess spend if you would like to be unbarred again.
If using excess data is going to be a reoccurring issue for you, you may want to take advantage of an upgrade to a plan with a higher data allocation. There is no cost to downgrade or upgrade your plan with Moose (except with 12-month terms, where you can only upgrade). Please let us know what plan you would like to upgrade/downgrade to and we'll make the change. After that, it's just a matter of waiting for your next billing cycle for the change to take effect.
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