STEP 1 - Connect to your modem via Wi-Fi or Ethernet
Ensure that Wi-Fi is enabled on the device you are using to access your modem (e.g. computer/laptop/smartphone/tablet). If you are using a smartphone or tablet, you should turn off your mobile data connectivity or any hotspot connection during this process.
Connect to the Wi-Fi/Wireless network of the Huawei HG659 modem on your computer/laptop/smartphone/tablet. To connect to the Wi-Fi network of the Huawei HG659 modem, locate the Wi-Fi network name being broadcast by the modem from your device (e.g. computer/laptop), select this network, then enter the password for this network when prompted.
If you are unsure of the Wi-Fi password, this will be printed on the sticker on the back of the Huawei HG659, next to the barcodes. It may be labelled as “WLAN Key”.
PLEASE NOTE: YOU DO NOT NEED TO HAVE A WORKING INTERNET CONNECTION TO CONNECT TO THE WI-FI OF THE HUAWEI HG659 MODEM OR ACCESS THE MODEM GATEWAY PAGE.
Alternatively, you can plug in an RJ-45 Ethernet cable from your computer or laptop to one of the four (4) yellow LAN ports on the back of the Huawei HG659 modem.
STEP 2 - Log in to your modem
Open your web browser (e.g. Google Chrome/Internet Explorer/Mozilla Firefox/Microsoft Edge), enter 192.168.1.1 into the address bar and press Enter.
If successful, a login box or window should appear asking for a username and password. Enter admin for the username and admin for the password.
If the above login doesn’t work, the password will be printed on the sticker on the back of the Huawei HG659 modem. Enter this password.
STEP 3 - Enter the Moose Mobile PPPOE settings into your modem
Once you have logged in, you should see several options listed across the top of the page. Click INTERNET.
You will then see a list of options on the left side of the page. Click ‘INTERNET SETTINGS‘.
There should be a section on the right-hand side of the page that shows ‘INTERNET_TR069_VDSL_VID_10‘. Click EDIT.
Now, you should see a list of available options you can edit or update. You will need to update all of the following details listed below:
Connection Type: IP routing (PPP)
Enable VLAN: Unticked (This should be disabled)
PPP Authentication Mode: Auto
Internet Account: [USERNAME]@moosemobile.com.au (your Moose Mobile service username would have been emailed to you during the order process)
Internet Password: moose[YEAR OF BIRTH](your Moose Mobile service password would have been emailed to you during the order process – this is NOT the same password as your Moose Mobile customer portal login)
IP protocol version: IPv4
Leave all other options as they are and press the ‘SAVE‘ button.
STEP 4 - Plug your modem into the telephone wall socket
You now need to plug your Huawei HG659 modem into your telephone wall socket using an RJ-11 telephone cable.
One end of the telephone cable needs to be plugged into the grey DSL port on the back of the modem and the other end into the telephone wall socket in your home.
You will need to wait for the WAN light on the front of your Huawei HG659 modem to turn solid – this may take up to 15 minutes. DO NOT UNPLUG THE MODEM DURING THIS TIME.
If the WAN light on the front does not turn solid after 15 minutes and you have more than one socket in the home, please plug your Huawei HG659 modem into any other available telephone sockets in your home, and turn the power on and off once plugged in.
Leave your Huawei HG659 modem plugged into each telephone wall socket for up to 15 minutes until the Link light on the modem turns solid.
If the WAN light on your Huawei HG659 modem does not turn solid after 15 minutes and you have tried to connect this on all available telephone wall sockets in your home, please contact our support team for further troubleshooting.