Step 1 - Reset your modem
Before you can set your modem up with your new Moose Mobile NBN settings you will need to a reset of the modem. To do this, use a pin to push the button in the small Reset hole on the back of your modem. Hold down this Reset button for ten seconds to restore your modem's settings to factory default.
Step 2 - Connect to your modem via Wi-Fi or Ethernet
Ensure that Wi-Fi is enabled on the device you are using to access your modem (e.g. computer/laptop/smartphone/tablet). If you are using a smartphone or tablet, you should turn off your mobile data connectivity or any hotspot connection during this process.
Connect to the Wi-Fi/Wireless network of the TP-Link VR300 on your computer/laptop/smartphone/tablet. To connect to the Wi-Fi network of the modem, locate the Wi-Fi network name being broadcast by the modem from your device (e.g. computer/laptop), select this network, then enter the password for this network when prompted.
If you are unsure of the Wi-Fi password, this will be printed on the bottom of the TP-Link VR300 modem.
PLEASE NOTE: YOU DO NOT NEED TO HAVE A WORKING INTERNET CONNECTION TO CONNECT TO THE WI-FI OF THE TP-LINK VR300 OR ACCESS THE MODEM GATEWAY PAGE.
Alternatively, you can plug in an RJ-45 Ethernet cable from your computer or laptop to one of the four (4) yellow LAN ports on the back of the TP-Link VR300.
Step 2 - Log into your modem
Open your web browser (e.g. Google Chrome/Internet Explorer/Mozilla Firefox/Microsoft Edge), enter 192.168.1.1 into the address bar and press Enter.
If this doesn’t work, you can also try and enter the following: tplinkmodem.net or tplinkwifi.net
If successful, a login box or window should appear asking for a username and password.
Enter admin in the Username field
Enter admin in the Password field
Then press the Let's Get Started button to continue
If this doesn’t work, you have not correctly reset your password. Please attempts step 1 again.
Step 3 - Enter the Moose Mobile PPPOE settings into your modem
First, click on the Quick Setup tab at the top of the screen.
Set your region to Australia and your time zone to your location. Then click Next.
On the following page, set your ISP to Other. Then click Next.
On the following page, selection VDSL as the first option and leave the second and third options unticked.
Set your Internet Connection Type to PPPoE.
Your username will be your Moose Mobile account number followed by @moosemobile.com.au (e.g. firstname.lastname@example.org). Type this in to the Username field. This username was sent to you in your NBN welcome email. If you can't find it, please call us on 1300 566 673 for assistance.
Your password will be the word "moose" followed by your year of birth (e.g. moose1985). Type this in to the Password field.
Type the same password into the Confirm Password field and then click the Next button.
At this point, you can exit out of your browser and continue to step 4.
Step 4 - Plug your modem into the telephone wall socket
You now need to plug your TP-Link VR300 modem into your telephone wall socket using an RJ-11 telephone cable. These cables are typically grey in colour. One end of the telephone cable needs to be plugged into the DSL port on the back of the modem and the other end into the telephone wall socket in your home.
You will need to wait for the DSL light on your modem to turn solid – this may take up to 15 minutes. DO NOT UNPLUG THE MODEM DURING THIS TIME.
If the DSL light on the top does not turn solid after 15 minutes and you have more than one socket in the home, please plug your TP-Link modem into any other available telephone sockets in your home, and turn the power on and off once plugged in.
Leave your TP-Link VR300 modem plugged into each telephone wall socket for up to 15 minutes until the DSL light on the modem turns solid. Once this occurs, the INTERNET light should also illuminate.
If the DSL light on your TP-Link modem does not turn solid after 15 minutes and you have tried to connect this on all available telephone wall sockets in your home, please call us on 1300 566 673 for further troubleshooting.