By default, the card used during sign up will be the default payment method.
You can update the default payment method via the customer portal, either to a different card or bank account.*
On each invoice due date, we will take a payment from the default payment method on your account.
Below is a guide to how long different payment methods may take to process:
| Payment Method | Processing Time | Processing Fee |
|---|---|---|
| Credit/Debit Card (Direct Debit) | Instant | Free |
| Bank Account (Direct Debit) | Up to 3 business days | Free |
| Credit/Debit Card (via Customer Service) | Up to 1 business day | Free |
| Credit/Debit Card (via Phone) | Up to 1 business day | Free |
| BPAY | Up to 3 business days | $1.00 |
| Direct Deposit | Up to 3 business days | Free |
Note: In rare cases, bank outages or delays may affect processing times.
*An active card or bank account is required
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