BYO Modem - TP-Link TD-W9970 (FTTN)

Step 1 - Connect to your modem via Wi-Fi or Ethernet

Before you can update any settings, you will first need to reset the TP-Link TD-W9970 modem to its factory settings.

To do so, with the device powered on, use a paperclip or similar tool to hold down the reset button on the back of the modem for more than five (5) seconds. The modem will then restart – this may take a few minutes.

Once the modem has been reset, ensure that Wi-Fi is enabled on the device you are using to access your modem (e.g. computer/laptop/smartphone/tablet). If you are using a smartphone or tablet, you should turn off your mobile data connectivity or any hotspot connection during this process.

Connect to the Wi-Fi/Wireless network of the TP-Link TD-W9970 modem on your computer/laptop/smartphone/tablet. To connect to the Wi-Fi network of the TP-Link TD-W9970 modem, locate the Wi-Fi network name being broadcast by the modem from your device (e.g. computer/laptop), select this network, then enter the password for this network when prompted.

If you are unsure of the Wi-Fi password, this will be printed on the bottom of the TP-Link TD-W9970 modem and is usually labelled “Wireless Password/PIN”.

PLEASE NOTE: YOU DO NOT NEED TO HAVE A WORKING INTERNET CONNECTION TO CONNECT TO THE WI-FI OF THE TP-LINK TD-W9970 MODEM OR ACCESS THE MODEM GATEWAY PAGE.

Alternatively, you can plug in an RJ-45 Ethernet cable from your computer or laptop to one of the four (4) yellow LAN ports on the back of the TP-Link TD-W9970 modem.

Step 2 - Log into your modem

Open your web browser (e.g. Google Chrome/Internet Explorer/Mozilla Firefox/Microsoft Edge), enter tplinkmodem.net into the address bar and press Enter.

If this does not work, you can also try and enter 192.168.1.1 into the address bar.

If successful, a login box or window should appear asking for a username and password. Enter admin for the username and admin for the password.

If this doesn’t work, the password will be printed on the sticker on the bottom of the TP-Link TD-W9970 modem, usually labelled “Default Access”. Enter this password.

Step 3 - Enter the Moose Mobile PPPOE settings into your modem

Once you have logged in, you will have several options listed on the left of the page. Click ‘Network‘. Then, underneath this, click ‘DSL Settings‘.

There will now be multiple options presented. You will need to enter/select these options as follows:

DSL Modulation Type: VDSL2

Annex Type: Annex A

—

Enable Bit Swap: Enabled (ticked)

Enabled SRA: Enabled (ticked)

Disable AELEM: Disabled (not ticked)

Press ‘Save‘

Now click ‘Quick Setup‘ on the list of options to the left of the page.

Press ‘Next‘ to Continue.

Select Region as “Australia” and choose your state’s Time Zone.

Press ‘Next‘ to Continue.

Select ‘No. I want to configure The Internet Connection myself’.

Press ‘Next‘ to Continue.

There will now be multiple options presented. You will need to enter/select these options as follows:

ISP: Other

L2 Interface Type: VDSL

Enable VLAN ID: Disabled (unticked)

Connection Type: PPPoE(PPP over Ethernet)

Press ‘Next‘ to Continue.

You will now need to enter your Moose Mobile service username and password as follows:

User name: [ACCOUNT NUMBER]@moosemobile.com.au (your Moose Mobile service username would have been emailed to you during the order process)

Password: moose[YEAR OF BIRTH] (your Moose Mobile service password would have been emailed to you during the order process – this is NOT the same password as your Moose Mobile customer portal login)

Confirm Password: 1234567 (your Moose Mobile service password would have been emailed to you during the order process – this is NOT the same password as your Moose Mobile customer portal login)

Press ‘Next‘ to Continue.

Simply press ‘Next‘ to continue on the next two screens (Quick Setup – 3G/4G and Quick Setup – Wireless) without changing any options/settings.

Press ‘Save‘ on the final confirmation screen.

Step 4 - Plug your modem into your telephone wall socket

You now need to plug your TP-Link TD-W9970 modem into your telephone wall socket using an RJ-11 telephone cable.

One end of the telephone cable needs to be plugged into the grey port labelled DSL or VDSL on the back of the modem and the other end into the telephone wall socket in your home.

You will need to wait for the DSL light on the front of your modem to turn solid – this may take up to 15 minutes. DO NOT UNPLUG THE MODEM DURING THIS TIME.

If the DSL light on the front does not turn solid after 15 minutes and you have more than one socket in the home, please plug your TP-Link TD-W9970 modem into any other available telephone sockets in your home, and turn the power on and off once plugged in.

Leave your TP-Link TD-W9970 modem plugged into each telephone wall socket for up to 15 minutes until the DSL light on the modem turns solid. Once this occurs, the Internet light should also illuminate.

If the DSL light on your TP-Link TD-W9970 modem does not turn solid after 15 minutes and you have tried to connect this on all available telephone wall sockets in your home, please contact us on 1300 566 673 for further troubleshooting.

Download a user guide for your modem

TP-Link TD-W9970 – User Manual