Find the nbn connection box in your home. This will either be an Arris CM820 or an Arris CM8200 depending on what device was installed by nbn. It should look like the black device in the below image.
The image below shows the two main combinations of nbn supplied equipment for an HFC connection, including installation without a pay-TV service and installation with a splitter for pay-TV.
The illustration below shows exactly how your connection configuration for NBN will look. If you have payTV currently installed, the only variable in this case will be if you have two coaxial cable ports.
Single Coaxial wall socket
Dual Coaxial wall socket
You will need to plug in your nbn connection box. Ensure the coaxial cable connection is plugged in via the included white cable from the back of the HFC Connection Device. The other end of the white coaxial cable should plug into the cable wall outlet or socket in your premises.
Plug the included black power cable from the power port on the back of the nbn connection box. Plug the other end of the power cable into a power wall outlet in your home and switch the power outlet on.
You will now need to wait for all four lights (POWER, DOWNSTREAM, UPSTREAM, ONLINE) on the front of the nbn connection box to turn solid green. This may take up to 10 minutes. DO NOT UNPLUG THE DEVICE DURING THIS TIME.
If the POWER, DOWNSTREAM, UPSTREAM, ONLINE lights on the front of the nbn connection box do not turn solid green within 10 minutes, please contact our support team on 1300 566 673 for troubleshooting.
Take your modem’s power supply cable and use it to connect your modem’s power port to an electrical outlet. Switch the power outlet on.
Take your Ethernet cable (this is typically blue, yellow, grey or white) and plug one end into the yellow port marked UNI-D1 on the back of the nbn connection box. Plug the other end into the WAN port on your modem. This may also be labelled as INTERNET, WAN/LAN or FIBRE.
The Ethernet cable is larger than a telephone cable. DO NOT use the telephone cable to plug in your modem to the nbn connection box.
Your BYO modem will need to be configured with your new Moose Mobile nbn details to work.
- First, ensure the supplied yellow Ethernet cable with your modem (this is usually yellow, blue, grey or white) is plugged from yellow UNI-D1 port on your nbn connection box, into the WAN port on your modem. This WAN port may also be labelled as INTERNET, LAN/WAN or FIBRE depending on the make and model of your modem.
- You will now need to connect your BYO modem to the device. You’ll need a computer, laptop, tablet or smartphone that is connected to your BYO modem via Ethernet or Wi-Fi.
- Once you have connected your device to your BYO modem, open the web browser on your connected device and type in your modem’s default gateway/admin IP address in the address bar. This will be printed on the bottom or back of your modem depending on the make and model. Some of the most common addresses are 192.168.1.1, 192.168.20.1, 10.1.1.1 and 10.0.0.138. The IP gateway address for your modem will typically be printed on the bottom or back of your device.
- Once you have accessed the gateway of your modem, you may see a login page. If there’s a username or login field, the default username will almost always be admin (it may even already be filled in). The default password is typically admin or password.
If you can’t log in with these settings, please check the manufacturer’s website for your BYO modem’s default login settings. If your BYO modem is secondhand or you have used it previously, it may have custom login details set. If you need to, you can factory reset the modem to return it to the default settings.
- From here, it gets a little tricky to offer general advice for all BYO modems. The layout of modem settings pages can vary greatly for each different device depending on the make and model. If you get stuck or it is not clear where you should change your internet settings, you need to check the manufacturer’s website for support information. Ideally, your modemwill have a Setup Wizard or Quick Setup section that will run automatically the first time you log in to the settings, or there’ll be a fairly obvious button to launch it.
- The Setup Wizard or Internet Settings section should run you through entering the required connection settings, step by step. The most important settings are the following:
Encapsulation or Connection Type – MUST BE SET TO PPPOE
Connection Mode/Access Type/Service Type – ETHERNET WAN/RESIDENTIAL GATEWAY/WIRELESS ROUTER MODE
This will then allow you to enter your username (sometimes called Login) and password which are supplied in your Moose Mobile welcome email, titled “Welcome to Moose NBN!”. They will be in the following format:
Username: [ACCOUNT NUMBER]@moosemobile.com.au
Password: moose[YEAR OF BIRTH]
- After completing the Setup Wizard or Internet Settings section and saving your settings, give the modemsome time. Some modems reboot automatically after every new configuration, while others simply need a few minutes to apply the settings.
Take a look at the lights on your modem. Most should now be green, blue, purple or another “positive” colour. Many modems have lights that flash to indicate connection activity, so you shouldn’t be concerned if any lights are flashing unless the manufacturer’s support information specifically advises that flashing lights indicate a problem.
- Hop on one of your computers or Wi-Fi devices and try to visit a website. If it works, your Moose Mobile nbn internet is up and running. If you have issues connecting, please contact us on 1300 566 673 for further troubleshooting.