How Do I Cancel My Moose Mobile Service?

You can cancel your service by:

• Calling us on 1300 566 673
• Using the Contact Us form on our https://moosemobile.com.au/contact/.

Want to Keep Your Phone Number?

If you plan to transfer your number to a new provider, please initiate the transfer before cancelling your Moose Mobile account. Once your service is cancelled, your number will be lost and cannot be recovered.

Here’s how it works:

1. Start the transfer with your new provider while your Moose account is still active.
2. Once the transfer is complete, your Moose Mobile account will be automatically closed.
3. You’ll receive a final bill from us.

So, if you're porting your number out, there's no need to request cancellation—it happens automatically once the transfer is successful.