HFC Setup Guide

STEP 1

Make sure you have all the correct components before requesting an activation from us.

• The HFC nbn connection device which will already be on the premises
• The Moose Mobile supplied TP-Link Archer VR1600v modem

Once you’ve confirmed you have these components, to connect your new Moose nbn service:

• Simply reply to the SMS with the unique 6-digit activation code.

OR

• Head to our website and hit the Activate button on the front page

OR

• Call us on 1300 566 673

The activation process will take 2-8 hours to complete as long as you request it between 9-5 Mon-Sat, otherwise the activation process will begin at 9AM on the following business day. You’ll receive a confirmation SMS and email once the process is completed.

STEP 2

You will need to plug in your nbn Connection Device. This will most likely already be plugged in and set up in your home if you have an existing nbn connection.

The nbn connection device needs to be plugged into the coaxial port in your wall via a white coaxial cable and into a power outlet via a black power cable that should be included with your device already. The power outlet that the device is plugged into should be switched on.

You will now need to wait for all four lights (POWER, DOWNSTREAM, UPSTREAM, ONLINE) on the front of the nbn Connection Box to turn solid green. This may take up to 10 minutes. DO NOT UNPLUG THE DEVICE DURING THIS TIME.

If these lights don’t turn green within 10 minutes, please contact our support team on 1300 566 673 for troubleshooting.

STEP 3

You will need to connect your new modem to your nbn connection device. Simply ensure the supplied yellow Ethernet cable is plugged into the yellow UNI-D-1 port on your nbn connection device via the furthermost right yellow ethernet port labeled WAN on the back of your modem. Ensure the power cable is plugged into a power outlet and switched on.

You’ll know your internet is ready to use when the “Internet” light on the front of your modem is flashing green.

Your modem will broadcast a 2.4GHz network and a 5GHz network. Moose Mobile recommends connecting to the standard 2.4GHz option for a more reliable and consistent Wi-Fi connection.

Pictured: Moose Mobile TP-Link Archer VR300 modem

The modem’s Wi-Fi name and password is printed on the back of the modem and labeled as:

• Wi-Fi Name
• Wi-Fi Password

(Below is for illustration purposes only, your wifi password and username will be different and will be on the back of the modem we send you)

If you have a computer nearby that you would like to connect via Ethernet, take another Ethernet cable and plug one end into any one of the modem’s yellow Ethernet ports (labelled LAN).

If you have issues connecting your Moose Mobile supplied modem, please contact us on 1300 566 673 for further troubleshooting.

How your setup should look

The illustrations below show exactly how your connection configuration for NBN will look. If you have payTV currently installed, the only difference being whether or not you have a dual coaxial port.

Single Coaxial wall socket setup

Dual Coaxial wall socket setup

If you run into any issues with your supplied Moose Mobile modem, please call us on 1300 566 673 for assistance. Alternatively, you can attempt to follow the steps outlined in the article linked below to do a modem reset and reapply your PPPoE settings manually.

Manual Setup Guide for VR300