BYO Modem - TP-Link VX230v (HFC, FTTP, FTTC, & FW)

Step 1 - Reset your modem

Before you can set your modem up with your new Moose Mobile NBN settings you will need to a reset of the modem. To do this, use a pin to push the button in the small Reset hole on the back of your modem. Hold down this Reset button for ten seconds to restore your modem's settings to factory default.

Step 2 - Connect to your modem via Wi-Fi or Ethernet

Ensure that Wi-Fi is enabled on the device you are using to access your modem (e.g. computer/laptop/smartphone/tablet). If you are using a smartphone or tablet, you should turn off your mobile data connectivity or any hotspot connection during this process.

Connect to the Wi-Fi/Wireless network of the TP-Link VX230v on your computer/laptop/smartphone/tablet. To connect to the Wi-Fi network of the modem, locate the Wi-Fi network name being broadcast by the modem from your device (e.g. computer/laptop), select this network, then enter the password for this network when prompted.

If you are unsure of the Wi-Fi password, this will be printed on the bottom of the TP-Link VX230v modem.

PLEASE NOTE: YOU DO NOT NEED TO HAVE A WORKING INTERNET CONNECTION TO CONNECT TO THE WI-FI OF THE TP-LINK VX230v OR ACCESS THE MODEM GATEWAY PAGE.

Alternatively, you can plug in an RJ-45 Ethernet cable from your computer or laptop to one of the four (4) yellow LAN ports on the back of the TP-Link VX230v .

Step 2 - Log into your modem

Open your web browser (e.g. Google Chrome/Internet Explorer/Mozilla Firefox/Microsoft Edge), enter 192.168.1.1 into the address bar and press Enter.

If this doesn’t work, you can also try and enter the following: tplinkmodem.net or tplinkwifi.net

If successful, a login box or window should appear asking for a password.

Enter admin1 in the password field

Enter admin1 in the confirm password field

Then press the Save button to continue

Step 3 - Enter the Moose Mobile PPPOE settings into your modem

First, click on the Quick Setup tab at the top of the screen.

Set your region to Australia and your time zone to your location. Then click Next.

On the following page, set your ISP to Other. Then click Next.

On the following page, select EWAN as the first option and leave the options below it unticked.

Set your Internet Connection Type to PPPoE.

Your username will be your Moose Mobile account number followed by @moosemobile.com.au (e.g. 123456@moosemobile.com.au). Type this in to the Username field. This username was sent to you in your NBN welcome email. If you can't find it, please call us on 1300 566 673 for assistance.

Your password will be the word "moose" followed by your year of birth (e.g. moose1985). Type this in to the Password field.

Type the same password into the Confirm Password field and then click the Next button.

At this point, you can exit out of your browser and continue to step 4.

Step 4 - Plug your modem into your NBN connection device

You now need to plug your TP-Link Archer VR1600v modem into your NBN device using an RJ-45 Ethernet cable.

Your NBN connection device will vary depending on what kind of connection you have. Fixed Wireless and FTTP connections have a box on the wall. HFC has a small vertical black box. FTTC has a small flat white box.

One end of the Ethernet cable needs to be plugged into the yellow port labelled LAN4/WAN on the back of the modem and the other end into the active port on your NBN device – this will either be a numbered UNI-D port (such as UNI-D 1, UNI-D 2 etc.) or a GATEWAY port.

If you have UNI-D ports, try UNI-D Port 1 first, and then work your way through them if the first port doesn’t successfully connect you to the internet.

If you have configured and plugged in your modem correctly, the Internet light on the front of your modem should illuminate. This may take up to five (5) minutes.

If the Internet light does not illuminate after five (5) minutes, please contact us on 1300 566 673 for further troubleshooting.