If you've received your Moose SIM card, it's now time to connect. If you're transferring your number from another provider, the most important thing to know is that you never lose service during a transfer as your new service with Moose will be active the minute your service with your old provider is deactivated.
Please see the processing times below in regards to a number transfer:
- Telstra and their service providers, 1 - 4 Hours
- Vodafone and their service providers, 1 - 4 Hours
- Optus and their service providers, 1 - 4 Hours
- New Numbers, 1 - 4 Hours
Activation requests need to be made between 9am to 5pm, Monday to Saturday, for the above transfer times to apply. Any requests outside these hours will be actioned at 9am on the following business day.
Note: These processing times are an estimate only as network outages can cause delays.