I've just transferred my number(s). Why don't I have any service yet?

If your mobile service hasn’t started after porting your number, don’t worry—this is a common situation and often easily resolved.

Step 1: Try a Power Cycle

Turn your phone off and back on. This simple action, known as a power cycle, can help your device reconnect to the network and activate the ported number.

Step 2: Check Porting Status

If you’re still without service after restarting your phone, it’s likely that the porting process is still underway. Porting times can vary depending on:

• The provider you’re transferring from
• The type of number (mobile vs. landline)
• The time of day and day of the week the request was made

What You Can Do

• Wait patiently for the transfer to complete. Most ports are finalized within a few hours, but some may take up to 24–48 hours.
• Keep your old SIM active until the new one starts working, if possible.
• Contact support if the delay exceeds the expected timeframe or if you receive error messages.