What Should I Do If My Phone Says "SIM Registration Failed"?

If your phone displays a “SIM registration failed” message after inserting your Moose Mobile SIM card, it’s likely due to one of the following reasons:

Possible Causes:

• A. Your SIM card is not yet connected to Moose Mobile
• B. Your service has been restricted or barred
• C. Your old SIM card is still in the handset and is no longer active

How to Fix It:

1. Power Cycle Your Phone
   Turn your device off and on again to refresh network settings.
2. Check Your Old SIM Card
   • Insert your old SIM card back into the phone.
   • If it still works, the transfer to Moose Mobile hasn’t completed yet.
   • In this case, simply wait for the transfer to finish.
3. If Your Old SIM Is Inactive
   • Reinsert your Moose SIM card.
   • If the issue persists, please https://www.moosemobile.com.au/contact or call 1300 566 673 for assistance.