Tech Support

My Phone isn't working

• How do I reset the network settings on my phone?
• What if my phone says Insert Sim Card?
• What if my phone says Invalid Sim?
• What if my phone says Emergency Calls Only?
• Why does my phone say 'Network Registration Failed'?
• How do I find my PUK code?

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Voicemail and Missed Call Services

• I requested not to have Voice Mail how do I turn it back on?
• How do I activate Call Hold Call Wait?
• How do I make my phone ring longer before it goes to Voicemail?
• How do I remove Voicemail and Missed Call Service?
• What is the Optus Voicemail Number?

APN Settings

• How to set up MMS APN settings for Moose Mobile?
• How to set up Data APN settings for Moose Mobile?

Miscellaneous

• Optus 3G Shutdown - October 28th 2024
• How to turn on Voice over LTE (VoLTE) on your phone
• Why is my roaming not working even though it's activated on my service?
• How to Unlock my iPhone?
• What does Moose charge for Video Calling?
• How do I turn off Call ID (CLI)

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