Tech Support

My Phone isn't working

• How do I reset the network settings on my phone?
• What if my phone says Insert Sim Card?
• What if my phone says Invalid Sim?
• What if my phone says Emergency Calls Only?
• Why does my phone say 'Network Registration Failed'?
• How do I find my PUK code?

See all 10 articles

Voicemail and Missed Call Services

• I requested not to have Voice Mail how do I turn it back on?
• How do I activate Call Hold Call Wait?
• How do I make my phone ring longer before it goes to Voicemail?
• How do I remove Voicemail and Missed Call Service?
• What is the Optus Voicemail Number?

APN Settings

• How to set up MMS APN settings for Moose Mobile?
• How to set up Data APN settings for Moose Mobile?

Miscellaneous

• Why is my roaming not working even though it's activated on my service?
• How to Unlock my iPhone?
• What does Moose charge for Video Calling?
• What mobile spectrum does Moose Mobile use?
• How do I turn off Call ID (CLI)
• Downloading the Moose App