How do I turn off or stop my data?

How to Turn Off Mobile Data

If you'd like to disable mobile data on your phone, there are a few options available:

1. Turn Off Data on Your Device

• The simplest method is to switch off mobile data directly in your phone’s settings.
• This will stop your device from using mobile data from your SIM card, while still allowing you to make calls and send texts.

2. Disable Data via Moose Customer Portal

• If you're the account holder and want to restrict data usage for a specific service (e.g. for a child or employee), you can:
  • Log in to the Moose customer portal on our website or
  • Use the Moose Mobile app
• Use the “Data On/Off” switch to disable mobile data at the network level.

Note:

• The Data On/Off switch only disables mobile data within Australia.
• It does not affect data usage while roaming overseas.

To Disable Roaming Data

• Please call or email Moose Mobile Customer Service to have roaming disabled on your service.

Important Reminder

• Disabling data at the network level means you cannot re-enable it using mobile data.
• To switch it back on, you’ll need to use a WiFi connection or contact us directly.