What happens to my data banking when I change plans?

Data Banking allows you to roll over unused data from your monthly plan into a “bank” for future use. However, this feature is subject to specific conditions when changing your plan.

Changing Plans: What Happens to Your Data Bank?

Upgrading to a Higher Value Plan

• If you move to a plan with a higher monthly cost than your current one:
  • Your existing data bank is preserved.
  • You continue to accumulate unused data each month.
  • Example: Moving from a $15/month plan to a $25/month plan keeps your data bank intact.

Downgrading to a Lower Value Plan

• If you switch to a plan with a lower monthly cost:
  • Your data bank will be reset to 0GB.
  • You start fresh with no rollover data.
  • Example: Moving from a $25/month plan to a $15/month plan will erase your saved data.

Switching to a Plan Without Data Banking

• If the new plan does not include data banking:
  • You will lose access to the feature entirely.
  • No data will be saved or rolled over in future months.
  • Example: Moving to a basic plan that only offers fixed monthly data without banking means no rollover.

Important Notes

• The value of the plan is determined by its monthly cost, not by data allowance or other features.
• Data banking is not transferable between accounts or services.
• If you’re unsure whether your new plan supports data banking, it’s best to check with Moose Mobile support before switching.