Upgrading or Downgrading your Plan

If you are looking to upgrade or downgrade your plan, you cannot change to a different plan that is on a promotional pricing. Instead, you can only plan change onto the standard pricing for a plan.

Importantly, plan changes can only take effect at the start of your next billing cycle. For most customers, this will be on the 1st of the following month.

If you choose to change to a plan of lower value, then your data bank will be reset to 0GB (unless the plan you are changing to does not include data banking, in which case you will not be able to save data each month).

Please let us know what plan you would like to upgrade or downgrade to and we'll schedule the change for you if possible. After that, it's just a matter of waiting for your next billing cycle for the change to take effect.